n terms of customer service issues, which of the following is the least likely reason for using a robust CRM?

A. a crm can provide a more rapid response to queries and concerns by forwarding the query ro the right department,

B. a crm can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.

C.. a crm can provide a company’s marketing dept. with information needed to target newcustomers.

D. A crm can optimize the information shared among departments, resulting in better management of existing accounts.