Question 1 A small management-consulting firm experiences a tremendous boost in
Question 1 A small management-consulting firm experiences a tremendous boost in business in one year and must hire many new professional employees to provide services to its new customers. This business is likely following a ____ strategy. growth stability reduction multinational Question 2 Which of the following would be included in a job description for a computer programmer? Bachelor's degree in computer science Knowledge of COBOL Writing programs to run network processes on the mainframe Proficiency in computer languages Keyboarding skills Question 3 What is involved in the task analysis inventory method? A taxonomy of fifty-two abilities rated on a seven-point scale SMEs generating a list of tasks, and job incumbents evaluating each task on several dimensions Analyzing the job in terms of involvement with people, data, and things Completing a 194-item instrument reflecting work behavior, working conditions, and job characteristics Generating examples of effective and ineffective performance Question 4 Anuj looks at a job analysis that reports scores on various items, organized into areas called “Information inputs,” “Mental processes,” “Relationships with other people,” and so on. The scales tell how frequently those areas are used in the job, how important they are to the job, and other measures. Anuj is looking at a job analysis that was based on a narrative. critical incidents. a position analysis questionnaire. the Fleishman job analysis system. the O*NET. Question 5 The ____ approach to job analysis requires the specification of effective and ineffective performance. skill variety Fleischman PAQ MPDQ critical incidents Question 6 When Hank needed to write a job analysis for a court reporter, he used the O*NET online database. One section of the information stated, “Court reporters ask speakers to clarify statements, file a legible transcript of records, verify accurate transcripts, and record depositions.” This information is part of the job's KSAs. tasks. working conditions. critical incidents. SMEs. Question 7 Which of the following is an accurate statement? Job descriptions focus on succession planning Job specifications indicate the knowledge and skills needed to perform work Job descriptions focus on the individual Job specifications focus on the work Question 8 When an organization attempts to forecast the supply of and demand for human resources, this is called empowerment. job enrichment. outsourcing. human resource planning. telemarketing. Question 9 Which of the following would be included in a job specification for an administrative assistant? Keeping minutes of meetings Answering phones Typing correspondence Maintaining the boss's calendar Ability to take dictation in shorthand Question 10 The third step in job analysis involves determining who is responsible for collecting data. getting feedback from customers. tracking productivity. identifying the work to be assessed. defining the work itself. Question 11 A ____ can often facilitate the forecasting of the supply of human resources. human resource information system focus group quality circle think tank quality team Question 12 A ____ provides an overview of the duties and tasks required to effectively perform a particular job or line of work. job specification job description benchmark personnel file work permit Question 13 Organization try to develop job ____ when planning for human resources, which are groups of jobs that are similar. components indicators vectors industries families Question 14 Which of the following would be a competency, as described in the text? Decisiveness Keyboarding speed IQ of 100 Clean driving record Degree in computer science Question 15 When being interviewed during the gathering of job analysis data, which type of individual may provide exaggerated information about a job's complexity or importance? The job incumbent The immediate supervisor A higher-level supervisor An industrial engineer A human resource manager Question 16 Tom, one of Pino's employees, is failing to perform to standard. Pino wants to use progressive discipline to change Tom's behavior. What should Pino do the next time he observes Tom's failure to perform? Put a written record of the incident in Tom's personnel file. Tell Tom's superior. Ask the human resources department for help. Give Tom a verbal warning. Write a negative performance appraisal of Tom. Question 17 Voluntary turnover occurs when employees choose to leave the organization for a variety of reasons. a facility is closed and all of its workers are put out of work. an unsatisfactory employee must be terminated. job satisfaction is very high. managers choose to leave job vacancies unfilled. Question 18 A shock, or profound event, can sometimes cause turnover if the shock is negative. labor market is currently favoring employers. shock increases job satisfaction. worker is very embedded in his or her job. shock causes the worker to reexamine his or her fit with the firm. Question 19 John often gets into heated arguments with his bosses over his job responsibilities. He is likely to be dissatisfied with his job due to the pay. the work itself. relationships with supervisors. relationships with coworkers. a negative personality. Question 20 Following a bankruptcy in 2003, Air Canada laid off thousands of employees, approximately 10 percent of its workforce. Which of the following is NOT one of the likely outcomes for Air Canada? Workers who were not laid off will feel guilty. Turnover will increase among workers who were not laid off. Employee morale will decline. Remaining workers will have higher disability claims. Workers who were not laid off will be satisfied and happy. Question 21 Which of the following is NOT a critical dimension of procedural justice? ethicality free from bias representativeness work autonomy voice Question 22 Andy tries to be fair to his employees but does not tolerate lateness. Will, one of his employees, reported to work late one day because he had a car wreck, the first tardy since he was hired over a year ago. Andy decided to give Will a written warning to make an example for the other employees. Will felt that he did NOT receive ____ justice. procedural involuntary distributive legal interactional Question 23 Allison often stays at work after hours to help fellow coworkers with their training and tasks; this is known as organizational citizenship behavior. job satisfaction. turnover. absenteeism. job dissatisfaction. Question 24 Ethics is formed primarily from the ____ context in which people and organizations function. corporate group professional societal Question 25 When an organization seeks to keep qualified workers, this is called natural attrition. voluntary turnover. retention. termination. downsizing. Question 26 Julie fired Annette. Which of the following circumstances would MOST improve the chances of Annette getting her job back? Julie did not document Annette's poor performance in writing. Julie is white and Annette is Asian-American. Julie used a positive discipline plan rather than a more traditional plan. Annette is a member of a labor union. The company was hiring new workers at the same time as the firing. Question 27 What is the term for the ability of an employer or employee to terminate an employment relationship at any time? Free employment Work rights Employment-at-will Contingent work Psychological contract Question 28 Cinergy, a midwestern gas and electric utility, agreed not to penalize workers who left the company before the age of 65 and also offered leaving employees a bonus equivalent to two weeks' pay for every year of employment with Cinergy. Cinergy is generating a pool of qualified applicants. encouraging voluntary early retirement. terminating unproductive employees. reducing the workforce through natural attrition. cutting its human resource department. Question 29 Which type of justice refers to beliefs about the fairness of the processes utilized to determine consequences? Distributive Procedural Interactional Person-organization Reciprocal Question 30 Which of the following disciplinary problems is MOST likely to lead to immediate termination? Errors in work products Physically fighting another coworker Frequent absenteeism Telling an unprofessional joke Lying to one's superior
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