Question 1 Pam has been a highly valued production manager for a national groce
Question 1 Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing? Poor evaluations Career tracking Reverse discrimination Glass ceiling Mother syndrome Question 2 Which of the following is the BEST definition of empathy? Understanding that differences exist among people Tolerating behavior of others even though you do not understand it Openly discussing problems that you have with others Understanding the perspectives of others who are different Treating people fairly and equitably Question 3 The creativity argument suggests that more diverse organizations will be more competitive because they will be better able to understand different market segments. be characterized by multiple perspectives and ways of thinking. be better able to respond to changes in environment. become known among women and minorities as good places to work. have higher levels of productivity and lower levels of turnover and absenteeism. Question 4 The systems flexibility argument suggests that more diverse organizations will be more competitive because they will be better able to understand different market segments. be characterized by multiple perspectives and ways of thinking. be better able to respond to changes in environment. become known among women and minorities as good places to work. have higher levels of productivity and lower levels of turnover and absenteeism. Question 5 The average age of the U.S. workforce is increasing because of higher legal age limits for mandatory retirement. increasing because of immigration of older workers from other countries. increasing because more minorities are becoming part of the workforce. decreasing because of earlier retirement ages. decreasing because of immigration of younger workers from other countries. Question 6 Which of the following is NOT true about older workers? Older workers tend to be more stable. Accident rates are lower for older workers. Older workers require higher levels of insurance coverage and medical benefits. Older workers can make greater contributions to productivity. Older workers tend to have more experience. Question 7 Which of the following is a major dimension of diversity? Sexual preference Personality Political outlook Gender Management style Question 8 For which of the following characteristics must employers make reasonable accommodations? Race National origin Gender Age Disability Question 9 Sung says, “My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer's rules require a thorough investigation.” Sung's employer is using which organizational strategy for dealing with diversity? Organizational policies Diversity training Organizational practices Individual differences Organization culture Question 10 The process by which a company adapts to its environment is called organizational pluralism organizational conflict organizational integration organizational synergy organizational learning Question 11 The problem-solving argument suggests that more diverse organizations will be more competitive because they will be better able to understand different market segments. have a larger pool of unique information. be better able to respond to changes in its environment. become known among women and minorities as good places to work. have higher levels of productivity and lower levels of turnover and absenteeism. Question 12 Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue? Understanding Communication Empathy Tolerance Training Question 13 Which of the following kinds of treatments play a role in diversity management? Preferential treatment Equal treatment Identical treatment Equitable treatment Differential treatment Question 14 Which of the following BEST represents a multicultural organization? A corporation that does business in many different countries A company that hires people of all races An organization where the top managers are all female A business that does not discriminate in providing services to its customers A firm that capitalizes on diversity and has few diversity problems Question 15 Andy, a director of human resource management with a restaurant firm says, “Diversity in our organization results in higher job performance and lower turnover.” Andy is using which argument to justify how diversity contributes to competitiveness? The resource acquisition argument The problem-solving argument The cost argument The creativity argument The systems flexibility argument Question 16 What is the general method used to determine the relative value or worth of jobs to an organization? Job analysis Comparable worth Job evaluation Compensable factors Pay compression Question 17 All of the following are nonmandated benefits except: paid time off workers' compensation health insurance defined benefit plan defined contribution plan Question 18 Which of the following is NOT a mandated benefit? workers' compensation social security unemployment insurance private pension plan Question 19 A special program that helps prevent employee sickness is called a(n) defined contribution plan employee assistance plan wellness program defined benefit plan workers' compensation Question 20 ____ refers to all of the pay and benefits provided to employees for the completion of work. Salary Pay substructure Total compensation Fair labor standards Incentives Question 21 Which of the following would be considered a DISADVANTAGE of the use of above-market compensation? It may encourage voluntary turnover. It is less costly to the organization. It may create a culture of competitive superiority. It may not attract the highest-quality employees. It may encourage a sense of entitlement among employees. Question 22 Organizations are MOST likely to be able to pay below-market compensation rates in an area with high unemployment. high cost of living. high wage levels. high labor costs. highly skilled workers. Question 23 How does the United States rank in terms of the cost of benefits relative to that of other countries around the globe? Much higher A small percentage higher About the same Lower Costs cannot be compared across countries. Question 24 A laborer who is responsible for landscaping a local golf course likely receives a salary. a wage. broad incentive pay. no overtime. a pension but no worker's comp. Question 25 When is pay compression MOST likely to develop? When employee skill levels increase faster than managerial skill levels When the market rate for starting salaries increases faster than organizations can give raises to existing employees When an organization's internal resources increase faster than it is able to hire new employees When the organization can provide monetary rewards more easily than intangible benefits When existing employees make more than new entrants in the organization Question 26 A program that allows employees to select the benefits they want is called a(n) cafeteria-style benefits plan employee assistance plan wellness program defined benefit plan workers' compensation Question 27 A special program that helps employees with drug or alcohol problems is called a(n) cafeteria-style benefits plan employee assistance plan wellness program defined benefit plan workers' compensation Question 28 When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised? Tax Reform Act of 1986 Tax Reform Act of 1997 ERISA FMLA Economic Recovery Tax Act Question 29 The job evaluation system that results in a number of job grades is called job ranking. the classification system. the point system. the factor comparison method. job analysis. Question 30 Which mandated type of insurance covers individuals who suffer a job-related illness or accident? Unemployment insurance Social security Workers' compensation Health insurance Accidental death and dismemberment insurance
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