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Scenario: The data from a survey that your organization is using to monitor

Scenario: The data from a survey that your organization is using to monitor and evaluate a product

launched last year indicates that many customers are dissatisfied. You call a meeting to discuss the survey data. During the meeting, one person talks over others’ comments.

  • Select the scenarios above to focus on for this Discussion.
  • What steps would you take to address this challenge?
  • Review the tools included in the Memory Jogger 2. Which tools would you utilize in this particular situation?
  • What additional skills would help you and others to address this challenge?
  • Describe how you would address this situation, indicating which tools and skills would be most beneficial for facilitating a positive outcome.
 
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