Study the five quality problems experienced by the Ice Cream Emporium

(ICE), outlined in this case study. Then prepare a report to the owner as described.
You may wish to locate and use free quality control tools available on the Internet, such as the FreeQuality website (http://www.freequality.org/html/tools.html) or the Quality Tools Generator (http://www.qtcharts.com/). Or, you may use other statistical/diagramming tools or software (such as Visio or Excel) with which you are familiar.
Include a description of the quality control tools you used, the results that were produced, and your recommendations for quality improvement.