Question

The Customer Service Center in a large New York department store has determined

that the amount of time spent with a customer about a complaint is normally distributed, with a mean of 9.9 minutes and a standard deviation of 2.9 minutes. What is the probability that for a randomly chosen customer with a complaint, the amount of time spent resolving the complaint will be as follows. (Round your answers to four decimal places.)

A) Less than 10 Minutes

B) Longer than 5 minutes

C) Between 8 and 15 minutes

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