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The RC and More Superstore decides to track customer complaints as part of their ongoing customer

/in /by

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:

Type of Problem

Frequency

(number of times)

Batteries not included

6

Items damaged when received

21

Literature not included in box

9

Parts missing

13

Unit not working

1

Construct a Pareto chart including the cumulative % frequency. What is the cumulative percentage of the two leftmost bars?

 
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