The Treasure Star Group, or TS Group, manufactures and distributes food and household products. From its Hong Kong

headquarters, the TS Group markets many popular brands of edible oil and home cleaning products. The TS Group has several subsidiary manufacturing and sales operations in China, where it has the largest foreign-owned flour processing business in the country. When you read the case study, note how the TS Group implemented an Enterprise Resource Planning (ERP) system.

Although the TS Group performed many of the strategy phase activities, they did not study the impact of the ERP system on their processes, nor did they identify all of the stakeholders. Analysis how one of the omissions helped lead to some part of the project’s outcome.