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wk6

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Review the Example and Practice sections of the Balanced Scorecard Module to practice reading and evaluating the information it presents.

Complete the Assignment section of the Balanced Scorecard Module to evaluate the performance of the organization against established standards. Complete the following:

  • Identify the performance gaps.
  • Recommend actions to reduce performance gaps.

Note. The Balanced Scorecard Module will give you an option to save your assignment in a document on your desktop.

 

Balanced Scorecard

 

Aspect of Company Performance

Factors to be Considered

Organizational Goal

Actual Performance

Gaps

Financial

Quarterly Profit Results
Return on Capital Employed

$5,000
$4,000

$6,000
$1,500

INPUT GAPS

Customer

Customer Satisfaction Rate
Customer Recommendation Rate (rate of new business generated by recommendations from existing customers)

95%
80%

95%
100%

INPUT GAPS

Internal Processes

Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function)
Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle)

25%
15%

20%
15%

INPUT GAPS

People
Innovation
Growth Assets

Employee Turnover
Employee Job Satisfaction

25%
90%

0%
50%

INPUT GAPS

 

 
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