You are the new chief probation officer (CPO) in a large urban department.

The agency urged the last CPO to retire as there was much dissatisfaction and discontent among employees. They seemed committed to their jobs and were continuing to supervise probationers as required. However, they were going in different directions and no one seemed to know what was expected of them and did not perceive the agency was doing enough to meet their concerns or add resources to meet a growing probation population. What do you want to do in terms of how you lead your staff? First, decide on what theory of leadership seems best for this situation and list the key activities you need to undertake to get the agency back on the right track.

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