Part 1 of 1 – 80
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Question 1 of 20
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From a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better
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A
. global economic
B
. customer service
C
. strategic manager’s
D
. world-class manufacturing
Feedback: Page 36
Question 2 of 20
5
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The concepts of trust, integrity, and __________ are part of the value system of total quality
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A
. morality
B
. responsibility
C
. vision
D
. legality
Feedback: Page 57
Question 3 of 20
5
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One of the best ways managers can help build trust is to:
A
. ensure that organizational guidelines are followed
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B
. protect the interests of those who are not present at the time as if they were
.
C
. promote responsibility and total quality expectations
.
D
. demonstrate integrity and ethical behavior
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Feedback: Page 56
Question 4 of 20
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When handling an ethical dilemma, managers should select the option that will most likely:
A
. pass the various ethics tests
.
B
. build strength in the organization
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C
. set the best example for employees
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D
. None of the above
Question 5 of 20
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Managers can play a role in promoting ethical behavior on the job by:
A
. maintaining sound financial standards
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B
. implementing total quality
.
C
. ensuring customer satisfaction
.
D
. developing written ethics guidelines
.
Feedback: Page 58
Question 6 of 20
5
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Before beginning the planning process, an organization should:
A
. establish a corporate vision
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B
. conduct a SWOT analysis
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C
. identify the organization’s mission
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D
. establish a strategy planning team
.
Feedback: Page 37
Question 7 of 20
5
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__________ refers to the values that are subscribed to and fostered by society in general and by individuals within society
.
A
. Ethics
B
. Maslow’s Hierarchy of Needs
C
. Morality
D
. Social responsibility
Feedback: Page 53
Question 8 of 20
5
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A __________ is something an organization does so well it can be viewed as a competitive advantage
.
A
. quality standard
B
. vision
C
. differentiation strategy
D
. core competency
Feedback: Page 37
Question 9 of 20
5
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Which one of the following is NOT a category of competitive strategy?
A
. cost leadership
B
. product positioning
C
. market-niche
D
. differentiation
Feedback: Page 36
Question 10 of 20
5
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Which of the following statements is true concerning strategies used to execute a strategic plan?
A
. Organizations should communicate at all times
.
B
. Consult with only managers
.
C
. Adjust to administrative barriers
.
D
. Be flexible but do not improvise
.
Feedback: Pages 47-48
Question 11 of 20
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The __________ approach to ethics is a pragmatic approach based on the belief that people are basically good
.
A
. best-ratio
B
. black-and-white
C
. full-potential
D
. morally responsible
Feedback: Page 58
Question 12 of 20
5
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To promote successful execution of strategies, organizations should undertake which of the following strategies?
A
. Eliminate administrative barriers
B
. Conduct a secondary SWOT analysis
C
. Hold a stakeholder’s gap analysis
D
. Contract with an execution specialist
Question 13 of 20
5
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When providing ethics training, it is important to:
A
. facilitate, don’t preach
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B
. stimulate discussion
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C
. highlight practical applications
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D
. All of the above are important
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Question 14 of 20
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Which of the following statements does NOT apply when developing a mission statement?
A
. Include the how-to statements
.
B
. Describe the “who, what, and where” of the organization
.
C
. Be brief, but comprehensive
.
D
. Choose wording that is simple
.
Feedback: Page 41
Question 15 of 20
5
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An organization’s responsibilities for ensuring ethical behavior include:
A
. paying whistleblowers to speak up
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B
. creating and ethical environment
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C
. establishing in-house courts and juries
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D
. refusing to talk to the media
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Question 16 of 20
5
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Change that is __________ on employees will be resisted, but change that is __________ by employees who are involved in and prepared for it will be accepted and promoted
.
A
. Engendered; inflicted
B
. Embraced; engendered
C
. Engendered; embraced
D
. Inflicted; engendered
Question 17 of 20
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Managers have three main responsibilities in regard to ethics
. Which of the following is NOT one of those?
A
. They are responsible for creating an internal environment that promotes, expects, and rewards ethical behavior
.
B
. They are responsible for helping employees make ethical choices
.
C
. They are responsible for setting an example of ethical behavior
.
D
. They are responsible for helping employees follow through and exhibit ethical behavior after the appropriate choices have been made
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Question 18 of 20
5
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__________ is a balanced approach for organizations to address economic, social, and environmental issues in a way that aims to benefit people, communities, and society
.
A
. Best-ratio ethics
B
. Corporate social responsibility
C
. Full-potential ethics
D
. The balanced scorecard
Feedback: Page 65
Question 19 of 20
5
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Which of the following is NOT a value that leads to peak performance and excellence?
A
. Creativity
B
. Quality
C
. Dependability
D
. Opportunity
Question 20 of 20
5
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Strategic management is:
A
. creative thinkers who look at their business environment from a different perspective
.
B
. expansive and wasteful
.
C
. constantly seeking gaps in the marketplace that their companies can fill
.
D
. management that bases decisions within an ethical framework
.