Communication in the Workplace

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Scenario

In one of your information-gathering lunches with Informational Systems staff, you encounter an issue that you have seen while working with other organizations: communication.
One individual complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company’s team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings, but doesn’t like texts from his manager over the weekend. And, an individual from customer service appreciates video conferencing with her team, but doesn’t relish the 9 p.m. meeting times to accommodate employees based internationally.

Your Task

Consider the digital communication platforms and tools discussed in this module. What strategies and tools do you believe are most effective for formal communication between senior management and employees? Which tools do you believe are best for team interaction? What strategy would you suggest for communication between departments and across geographical sites? Please explain your reasoning in terms of communication effectiveness, speed, and employee engagement.

 
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Motivation in the Workplace

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Scenario

In a meeting with members of Informational Systems operations area, you ask middle managers about the recent sub-par performance in the department and their thoughts about the reasons behind it. They state that their performance goals are set too high, with the vast majority of their employees missing their individual targets across the board.
In your education and training to be an organizational behavior consultant, you studied various needs-based motivational theories:

  • Maslow’s hierarchy and the five categories of basic human needs
  • The ERG theory which compressed Maslow’ five categories to three;
  • The Two-Factor theory, which describes factors that either motivate people or make them dissatisfied
  • The Acquired-Needs model, which describes stable and dominant characteristics in human beings that drive behavior

Your Task

Which of the motivational theory/theories do you think is best for describing human behavior in the workplace? Based on that, how would you construct a work environment using reward strategies, work-life balance considerations, and other approaches outlined in the module?

 
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Diversity in the Workplace

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Scenario

Workplace Solutions Consulting LLC is a consulting company that helps organizations increase performance through workforce enhancement. You are a consultant for WSC and have been assigned to a project involving a large technology company, Informational Systems Inc. The company is considering some organizational changes in order to better respond to rapid changes in the business environment. You are to meet with different departments and areas of the company in order to analyze and evaluate the status quo. At the end of your investigation, you and your team will present recommendations for change in the organization.
Prior to your first on-site meeting with IS personnel, you review a list of issues that have been collected through initial conversations with the new client. One of the issues that has been identified for further evaluation involves the multi-generational nature of the workforce in the software development area at IS. There seems to be a fair amount of friction being reported between the staff. Due to the company’s rapid growth through the acquisition of smaller technology companies, the organization has grown a development organization consisting of Baby Boomers, Generation X, and Millennials. You meet with members of the software development organization to document the multi-generational issues that have been reported—namely that people are not getting along and working well together. During your meeting, you notice that the individuals representing the Baby Boomers are predominately white males, while the Millennials seem to be comprised of people from foreign nationalities, people of color, and women.

Your Task

Part I

Recall the benefits and challenges of having a diverse workforce utilizing what you have learned from the course content and your subsequent class discussions. Think about individual biases—even your own. Take the online Implicit Association Tests (IAT). Any lessons learned?

Part II

Now, turn your attention to the management of such a diverse organization. What steps would you take to foster an inclusive organization? How would you ensure that it is maintained and enhanced?

 
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MB0053 – INTERNATIONAL BUSINESS MANAGEMENT

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Explain Hofstede’s Cultural dimension.
 

 
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