Milestone Two: Need Assessment for Assistant Program By: Katelyn Bruner HCM-700 Healthcare Administration Capstone Dr. Paulchris Okpala Southern New..

HCM 700 Final Project Guidelines and Rubric Overview The final project for this course is the creation of a comprehensive program proposal and professional reflection. Over the course of the term, you will immerse yourself in integrating what you have learned in your coursework and practice to create an authentic demonstration of your abilities as a healthcare administrator by developing a program proposal that seeks to address an identified healthcare issue, as well as a professional reflection. Together, these artifacts will serve as evidence of your professional identity and represent the knowledge, skills, abilities, and dispositions you can bring to a potential employer. Evaluation of Capstone This capstone will be assessed somewhat differently than other courses you have taken online at SNHU. There are two separate components that will be submitted at different times during the course; however, they both operate together to comprise the whole capstone experience and are not assessed separately. Your submissions for each component will be evaluated together, as a unit, in determining whether you have demonstrated proficiency in the outcomes listed below. Your instructor will guide you through this process, keeping a running narrative of your strengths and weaknesses in relation to the outcomes as you progress through the class. The project is divided into six milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules Two, Three, Four, Five, Six, and Seven. Component 1 will be submitted in Module Nine. Component 2 will be submitted in Module Ten. In this assignment, you will demonstrate your mastery of the following course outcomes:  Demonstrate interpersonal skills, effective collaborative practices, and cultural competence through meaningful verbal and written communication in individual and group interactions  Assimilate principles and functions of management to foster organizational development, promote effective use of human resources, enhance operations, and position the organization through application of market analysis  Integrate knowledge of microeconomic, macroeconomic, and financial principles to monitor, analyze, and interpret healthcare financial and economic data for decision making and strategic planning  Appraise the effectiveness, utilization, and integration of information management systems within the microsystems and mesosystems of the organization  Translate the knowledge of the U. S. healthcare delivery system, healthcare reimbursement, health policy, governance, and ethical considerations to promote population health and strategic planning at the organizational level  Propose strategies that foster a dynamic organizational culture that clearly defines its strategic vision, identifies opportunities, and methodically engages in data analysis using epidemiologic and statistical principals to support strategic planning, operations management, and continuous quality improvement Prompt You will develop a comprehensive, professional program proposal that addresses an identified healthcare issue by interpreting the existing literature regarding the issue and developing a proposal that utilizes evidence-based resources throughout. Capstone Component 1: Program Proposal For the first of your two capstone components, you should first conduct a preliminary search of literature to help you define gaps in existing knowledge pertinent to healthcare in the United States. Limit yourself to evidence-based sources only. Select a specific issue confronting your healthcare organization that you can effectively address through your capstone program proposal. Examples might include financial challenges, implementation of healthcare reform, government mandates, patient safety and quality, and care for the uninsured, among others. Determine whether the issue involves a specific target population or populations. If so, be sure that the target population’s need that you investigate is supported by literature. In the event that your issue does not address a target population’s needs, you may investigate healthcare issues that impact specific organizations, or your specific interests in the area of healthcare. You must include, but are not limited to, the following sections in your program proposal. If there are elements of your program that are important, but not covered below, you should also include them in your proposal. Specifically, the following critical elements must be addressed: I. Introduction This should include a brief statement of the problem, purpose of program, and its impact on your selected healthcare issue. Identify the issue to be addressed and include an accurate and detailed overview of the issue, including a discussion of the effect of your identified issue on population health outcomes, vulnerable populations, and your organization’s healthcare reimbursement policies and procedures. In general, include all information that you think is necessary to establish a comprehensive analysis and foundation for understanding your chosen issue and proposed program. This section should also describe your target audience (such as healthcare executives, administrators, and clients) in relation to this proposal and why your proposal would be relevant for this audience. For example, how might your proposal help hospital administrators make effective and ethical decisions surrounding patient safety and quality? II. Needs Assessment Develop a statement of need that allows the reader to learn more about your selected issue, presents evidence that supports the need for your program, and demonstrates that your organization understands the need and can address the issue. If the issue involves a specific target population, be sure to identify that population’s specific needs. Discuss specific management theories that guided your identification of the issue. III. Resource Allocation Provide an in-depth description of the resources required to implement your program, such as qualified staff, information management systems, other technology and equipment, and financial resources, among others. Also describe your plan for accessing and assigning available resources in the most economical way to achieve your program’s future goals. In other words, how will you schedule activities and acquire the resources required for those activities while considering both resource availability and the project timeline? IV. Planning Provide a comprehensive program plan that includes its objectives (that is, measurable improvements in behavior, performance, process, or a tangible item that will result from your program); ethical and legal considerations and their anticipated effect on healthcare reimbursement, policy, and governance; anticipated issue-related outcomes and your plan to address them; how your identified resources will support the success of the program; target population being served (if applicable); and a timeline for meeting program objectives. V. Implementation Provide a detailed description of the activities leading to achieving the objectives identified, including your rationale behind their selection, their sequence, and your reasoning behind why these methods may work. VI. Evaluation Methodologies Provide a comprehensive description of how your organization (and potential funders) will know the program is successful. Items to consider include methods for measuring success, who will be performing the evaluation, and how the methods will be selected. You should also include your plan for gathering data, using test instruments, analyzing data, using evaluation for program improvements, and any specific evaluation reports that should be produced. Your program proposal should be submitted in a professional format. The final product is suggested to be in the range of 15 to 20 pages; however, design and proper professional presentation are more important than page count, because in the real world there are usually not any page-length requirements. Therefore, the 15- to 20-page range is a suggestion, and you should use your best professional judgment regarding the length of your proposal. Capstone Component 2: Professional Reflection For the second and final component of your capstone, you will write an essay in which you discuss the process and outcomes of this project, as well as how your coursework culminated in the capstone project. This may include discussions of unforeseen problems or obstacles, and any unexpected surprises. The essay should also discuss your identified strengths and problems that you encountered while completing the project. Finally, the essay will examine how the capstone project will be useful in the job market or in furthering your education. You should envision this component as a personal reflection on the capstone and your experience in the Healthcare Administration program as a whole. For instance, relative to the capstone, you could discuss what you did (or intended to do) and then consider what worked well, what challenges you faced, and what you would change or do differently to make your experience better. In reflecting on your time here at SNHU, you might discuss where you started, where you are now, and where you see yourself going. Note that this component is not about evaluating the capstone itself but rather your experience within the capstone project. Some of the issues that you should address in this final component of this capstone may include the following:  Overall, what was your capstone experience like?  Reflect on the significance of the capstone in relation to your own experience at SNHU.  What connections do you see between your capstone and your academic program?  How will you apply what you learned to your future academic and/or professional life?  How will you relate ethical considerations and principles to your work as a healthcare administrator? Milestones Milestone One: Introduction In Module Two, you will submit a draft of your introduction (Section I). Milestone One will encompass the introduction and an annotated bibliography of at least five peer-reviewed sources that you intend to use. Select a specific issue confronting your healthcare organization that you can effectively address through your capstone program proposal. Examples might include financial challenges, implementation of healthcare reform, government mandates, patient safety and quality, and care for the uninsured, among others. Determine whether the issue involves a specific target population or populations. If so, be sure that the target population’s need that you investigate is supported by literature. This milestone will be graded with the Milestone One Rubric. Milestone Two: Needs Assessment In Module Three, you will submit a draft of your needs assessment (Section II). You should include a statement of need that allows the reader to learn more about your selected issue, presents evidence that supports the need for your program, and demonstrates that your organization understands the need and can address the issue. If the issue involves a specific target population, be sure to identify that population’s specific needs. Using what you learned about management theories in Module Two, discuss specific management theories that guided your identification of the issue. This milestone will be graded with the Milestone Two Rubric. Milestone Three: Resource Allocation In Module Four, you will submit a draft of your resource allocation (Section III). Provide an in-depth description of the resources required to implement your program, such as qualified staff, information management systems, other technology and equipment, and financial resources. Also explain your plan for accessing and assigning available resources in the most economical way to achieve your program’s future goals. This milestone will be graded with the Milestone Three Rubric. Milestone Four: Planning In Module Five, you will submit a draft of your planning (Section IV). Provide a comprehensive program plan that includes its objectives (i.e., measurable improvements in behavior, performance, process, or a tangible item that will result from your program); ethical and legal considerations and their anticipated effect on healthcare reimbursement, policy, and governance; anticipated issue-related outcomes and your plan to address them; how your identified resources will support the success of the program; target population being served (if applicable); and a timeline for meeting program objectives. This milestone will be graded with the Milestone Four Rubric. Milestone Five: Implementation In Module Six, you will submit a draft of your implementation (Section V). Give a detailed description of the activities leading to achieving the objectives, including your rationale behind their selection, their sequence, and your reasoning behind why these methods may work. This milestone will be graded with the Milestone Five Rubric. Milestone Six: Evaluation Methodologies In Module Seven, you will submit a draft of your evaluation methodologies (Section VI). Provide a comprehensive description of how your organization (and potential funders) will know the program is successful. Items to consider include methods for measuring success, who will perform the evaluation, and how the methods will be selected. You should also include your plan for gathering data, using test instruments, analyzing data, using evaluation for program improvements, and any specific evaluation reports that should be produced. This milestone will be graded with the Milestone Six Rubric. Capstone Component 1 Final Submission: Comprehensive Program Proposal In Module Nine, you will submit your comprehensive program proposal. It should be a complete, polished artifact containing all of the critical elements of the final product. It should reflect the incorporation of feedback gained throughout the course. This submission will be graded using the Final Project Rubric. Capstone Component 2 Final Submission: Professional Reflection In Module Ten, you will submit your professional reflection. It should be a complete, polished artifact containing all of the critical elements of the final product. It should reflect the incorporation of feedback gained throughout the course. This submission will be graded using the Final Project Rubric. Final Project Rubric This rubric will be applied to all components as a whole, and no component will be assessed on its own. The “Possible Indicators of Success” are examples for you and the instructor of the types of concepts to look for to demonstrate proficiency. They are neither exhaustive nor proscriptive and should be used as guides for illustrating how your capstone embodies the outcome. All outcomes are weighted equally. You may include illustrations, photographs, graphs and charts, and other nontextual materials as needed to support the underpinning thesis (though all should be placed in an appendix or appendices if used). Guidelines for Submission: Your comprehensive program proposal should be 12 to 15 pages in length (plus a cover page and references) and written in APA format. Use double spacing, 12-point Times New Roman font, and one-inch margins. Your professional reflection should be 2 to 3 pages in length. Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more information, review these instructions. MS-HAN-CORE-01: Demonstrate interpersonal skills, effective collaborative practices, and cultural competence through meaningful verbal and written communication in individual and group interactions Proficient 100% Not Proficient 0% Possible Indicators of Success Does the student demonstrate the ability to assess the needs, benefits, and barriers encountered in diverse populations? Does the student demonstrate the ability to communicate effectively and meaningfully with the target audience? Does the student demonstrate the ability to use evidenced-based strategies for the purpose of successfully completing projects and solutions relevant to the healthcare administration issue being investigated? Does the student demonstrate a professional identity through reflective, concise, and accurate responses in the professional reflection? MS-HAN-CORE-02: Assimilate principles and functions of management to foster organizational development, promote effective use of human resources, enhance operations, and position the organization through application of market analysis Proficient 100% Not Proficient 0% Possible Indicators of Success Does the student demonstrate the ability to harness the appropriate management theories in identifying a need or issue? Does the capstone demonstrate the student’s ability to design program proposals that address healthcare administration issues or needs that, at the same time, are adaptable to the evolving nature of the American healthcare landscape? Does the student demonstrate the ability to apply management methods, models, and technologies in innovative and unique manners in order to enhance operations or meet community needs? Does the student demonstrate the ability to implement management tools and techniques that deliver long-term benefits despite a rapidly changing healthcare environment? Does the student demonstrate the ability to leverage applicable marketing theories and techniques that may enable communities or organizations to enhance processes and systems? Does the capstone demonstrate the student’s ability to use marketing concepts and theories in proposing solutions relative to how the identified issue or need may be addressed? Does the student demonstrate the ability to use the appropriate metrics, theories, and models that enable organizations to maximize the use of human and other resources? Does student demonstrate the ability to design appropriate interventions that address identified needs and issues while reflecting sensitivity and consideration to various organizational or community stakeholders? MS-HAN-CORE-03: Integrate knowledge of microeconomic, macroeconomic, and financial principles to monitor, analyze, and interpret healthcare financial and economic data for decision making and strategic planning Proficient 100% Not Proficient 0% Possible Indicators of Success Does the student demonstrate the ability to apply microeconomic, macroeconomic, and financial principles in exposing new areas and possibilities for administrative interventions relative to the issue or need that has been identified? Does the student demonstrate the ability to research and analyze relevant financial and economic data that provides depth and supports the analysis? Does the student demonstrate the ability to analyze data within macroeconomic, microeconomic, and financial contexts and uses within the area of healthcare administration? Does the student demonstrate the ability to align results of data analyses with appropriate organizational strategy and decision making? Does the student demonstrate the ability to align recommended interventions with the existing mission, vision, core values, and strategies of organizations? Does the student demonstrate the ability to effectively articulate recommended interventions according to microeconomic, macroeconomic, and financial principles? Does the student demonstrate the ability to apply the strategic planning process that reflects the healthcare financial and economic data collected? Does the student demonstrate the ability to establish evaluation procedures that would inform decision making and guide strategic planning? MS-HAN-CORE-04: Appraise the effectiveness, utilization, and integration of information management systems within the microsystems and mesosystems of the organization Proficient 100% Not Proficient 0% Possible Indicators of Success Does the student demonstrate the ability to apply current information management systems for making recommendations pertinent to the identified need or issue? Does the student demonstrate the ability to integrate information management systems that may potentially facilitate the attainment of positive long-term outcomes? Does the student demonstrate the ability to recommend and integrate an information system that is aligned with the existing strategies of an organization? Does the capstone demonstrate the ability of the student to understand the purpose, value, and advantages and disadvantages of specific types of information systems? Does the student demonstrate the ability to plan for possible future information system needs of organizations? Does the student demonstrate the ability to assess possible barriers to implementation of information systems and how these may be addressed? MS-HAN-CORE-05: Translate the knowledge of U.S. healthcare delivery system, healthcare reimbursement, health policy, governance, and ethical considerations to promote population health and strategic planning at the organizational level Proficient 100% Not Proficient 0% Possible Indicators of Success Does the student demonstrate the ability to analyze and apply data using statistical methods for addressing population health issues? Does the student demonstrate the ability critically analyze strengths and weaknesses in existing policies relevant to the issue being investigated? Does the student demonstrate the ability to apply effective governance models that will enhance strategic planning and population health? Does the student demonstrate the ability to improve healthcare reimbursement and its processes and challenges? Does the student demonstrate the ability to develop strategic plans pertinent to healthcare reimbursement, health policy, and governance so that they may be conducted in an ethical manner? Does the student demonstrate understanding of ethical issues that may arise in relation to healthcare reimbursement, health policy, and governance? Does the student demonstrate the ability to use theoretical frameworks for practical applications of healthcare reimbursement, health policy, governance, and ethical principles in order to promote population health and strategic planning at the organizational level? Does the student demonstrate the ability to apply research skills for structuring a theoretical or conceptual framework that is relevant to effective strategic planning at the organizational level? MS-HAN-CORE-06: Propose strategies that foster a dynamic organizational culture that clearly defines its strategic vision, identifies opportunities, and methodically engages in data analysis using epidemiologic and statistical principals to support strategic planning, operations management, and continuous quality improvement Proficient 100% Not Proficient 0% Possible Indicators of Success Does the student demonstrate the ability to discern shared values and beliefs of organizations that may contribute to understanding the emergent issue or need? Does the student demonstrate the ability to connect organizational culture with strategic planning? Does the student demonstrate the ability to provide recommendations pertaining to improvements of organizational culture that will lead to enhanced performance and continuous quality improvement? Does the student demonstrate the ability to determine the measurability of success in programs? Does the student demonstrate engagement with the appropriate research methodologies that will lead to the determinations of successful resolutions for identified issues? Does the student demonstrate understanding of relevant epidemiologic and statistical principles that facilitate data analysis? Does the student demonstrate the ability to interpret data from primary and secondary sources?

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