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Which of the following statement regarding the definition of quality if FALSE ? a) Conformance of specification is not a concern for a service provider because no tangable product is produced b) Customers consider how well a product serves its intended purpose as a price they are willing to pay c) Consumer consider variour aspects of quality such as value, service support and psychological impressions d) Consumers may change their perception of quality

/in /by

Which of the following statement regarding the definition of quality if FALSE ?

a) Conformance of specification is not a concern for a service provider because no tangable product is produced

b) Customers consider how well a product serves its intended purpose as a price they are willing to pay

c) Consumer consider variour aspects of quality such as value, service support and psychological impressions

d) Consumers may change their perception of quality

 
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