Competitive Strategy and Innovation, business and finance homework help
inctive approach to enhancing customers’ experience in novel ways. New airlines included the Brussels-based Virgin Express, Virgin Australia (originally Virgin Blue and Pacific Blue), and Virgin America. Other aviation ventures included Vintage Air Tours, Virgin Lightships (blimp advertisements), Virgin Galactic, and Virgin Balloons. Virgin Rail was established in 1997 to operate two passenger rail franchises awarded in the privatization of Britain’s rail system. In 1998, Virgin sold 49% of Virgin Rail to the Stagecoach travel group. Holidays: Linked to Virgin’s airline interests were investments in hotels and vacation services, including a lodge and wildlife park in South Africa and Branson’s own Necker Island resort in the Caribbean. Retailing: Virgin’s record stores provided a platform for internationally expanding retail interests. The Our Price chain of UK record stores was a joint venture between Virgin and WHSmith. Virgin Megastores pioneered “experience-based retailing” not just in the UK but also in Japan, the US, Australia, and Europe. Virgin Bride was a UK chain of bridal stores. Information and communication technology: Developments in digital technologies offered a broad new field of opportunity to Virgin. The internet allowed Virgin to expand its retail interests into the online retailing of cars, motorcycles, wine, and music downloads. The most successful of these was Virgin Direct (later renamed Virgin Money), a joint venture with Norwich Union, which offered credit cards and other personal financial products. The start of cellular communication encouraged the launch of Virgin Mobile, a joint venture with Deutsche Telekom, which pioneered the “virtual network Case20The Virgin Group in 2015.indd 657 09/11/15 3:05 PM 658 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS ●● ●● operator” model of wireless service (Virgin Mobile purchased network access from other providers). The Virgin Mobile strategy was then replicated in the US, Australia, South Africa, and South-East Asia. Virgin.net, an internet service provider, was a joint venture with cable operator NTL. NTL subsequently acquired both Virgin.net and Virgin Mobile UK to create Virgin Media Inc., the UK’s first “quadruple play” provider offering TV, broadband internet, mobile, and fixed-line phone services—Virgin Group held a 10.6% shareholding in Virgin Media. Leisure and entertainment. From its origins in music and magazine publishing, Virgin entered video games (Virgin Games, 1991), book publishing (Virgin Publishing, 1991), radio broadcasting (Virgin Radio, 1992), cinemas (Virgin Cinemas, 1995), and health clubs (Virgin Active, 1998). International expansion: Virgin’s expansion outside the UK began with its Megastores. After 2000, Virgin replicated several of its successful UK businesses overseas, including Virgin Mobile, Virgin Active, and Virgin Money. Other new ventures defied categorization; they were the result of opportunism and Branson’s whims. These included biofuels (Virgin Fuels, Virgin Bioverda), video games (Virgin Interactive), beverages (Virgin Drinks, Virgin Cola), clothing (Victory Corporation), cosmetics (Virgin Vie), and Virgin Health Bank, where parents could store the stem cells from their newly born babies. Focusing the Group, 2004–2015 Throughout its history, Virgin has divested businesses, either wholly or partially, in order to release equity for other business ventures or simply to take advantage of the high valuations that others placed on Virgin businesses. In 1992, it sold its music business to EMI and, in 1999, sold 49% of Virgin Atlantic to Singapore Airlines. From 2005, the pace of divestment increased with the sale or closure of financially unsuccessful businesses—such as Virgin Vie, Virgin Cosmetics, Virgin Cars, Virgin Bikes, Virgin Brides, Virgin Cola, Virgin Drinks, and Virgin Money USA—and the sale or floatation of some of its most successful businesses, including Virgin Media, Virgin Money, and Virgin America. Many of Virgin’s new initiatives during this period reflected Branson’s increased commitment to environmental and charitable causes. Virgin Unite was established by The Virgin Foundation, the charitable arm of Virgin, to channel efforts by Virgin Group companies, Virgin employees, and contributions from Virgin customers toward charitable causes. Virgin Green Fund was established as a private equity fund to invest in renewable energy and resource conservation businesses. One indication of Virgin’s shifting view of itself was when, in 2012, the Virgin website described itself as a “branded venture capital organization”; by 2015, it proclaimed: “Virgin is a leading international investment group” and described its corporate executives as “Virgin’s Senior Investment Team.”2 The Virgin Group of Companies in 2015 Among the several hundred companies that are part of the Virgin Group, the Virgin website lists 59, which it groups into seven categories. These are shown in Figure 1. Case20The Virgin Group in 2015.indd 658 09/11/15 3:05 PM Case 20 The Virgin Group in 2015 659 FIGURE 1 Virgin’s business portfolioa Entertainment Virgin Casino Virgin Festival Virgin Games Virgin Megastore Virgin Produced Virgin Radio Telecom and Tech Virgin Connect Virgin Media Virgin Media Business Virgin Mobile (Australia, Canada, Chile, Columbia, France, India, Mexico, Poland, South Africa, UK, USA, Saudi Arabia) Health and Wellness Virgin Active (separate cos. in Australia, Italy, Portugal, South Africa, Spain, UK) Virgin Care Virgin Health Bank Virgin Pulse Virgin Pure Planet and People Virgin Earth Challenge Virgin Green Fund Virgin Unite Money Virgin Money UK Virgin Money Australia Virgin Money S. Africa Virgin Money Giving Virgin Start-up Leisure Virgin Balloon Flights Virgin Experience Days Virgin Gift Cards Virgin Megastore Virgin Racing Virgin Wines (UK, US, Australia) Travel Virgin America Virgin Atlantic Virgin Australia Virgin Galactic Virgin Holidays Virgin Holidays + Hip Hotels Virgin Limited Edition Virgin Trains Virgin Vacations Note: a Includes only those companies listed on the Virgin website. Sources: http://www.virgin.com/company. Most Virgin companies were not wholly owned by Virgin Group. Virgin Atlantic and Virgin Trains were 51% owned, Virgin Money 34%, and Virgin Active 20%. Virgin had sold off Virgin Media, Virgin Mobile and Virgin Wines entirely, licensing the brand to the new owners. Virgin’s Financial Performance Financial reporting by the Virgin companies was fragmented, hard to locate, and difficult to interpret. No consolidated accounts were available for the group as a whole and tracking financial results for individual companies was complicated by Virgin’s tendency to transfer its investments in operating companies between group companies. Among the several hundred British-registered Virgin companies filing their financial statements with the UK’s Companies House, the closest to an overall parent company was Virgin Wings Ltd. Table 1 shows financial data for Virgin Wings, Table 2 shows data for its main business segments, and Table 3 shows its principal subsidiaries. Doubts had frequently been expressed about the overall financial health of the group.3 Branson was dismissive of such speculation, claiming that analysts and journalists misunderstood his business empire, emphasizing that the financial performance goals of a private company were different from a public corporation: “Short-term taxable profits with good dividends are a prerequisite of public life. Avoiding short-term taxable profits and seeking long-term capital growth is the best Case20The Virgin Group in 2015.indd 659 09/11/15 3:05 PM 660 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS TABLE 1 Consolidated financial data for Virgin Wings Ltd. 9 months to 31/12/2013 12 months to 31/03/2013 (£million) (£million) Turnover Operating profit Pre-tax profit Net profit Fixed assets Current assets Total assets Total liabilities Net assets Shareholders’ equity 3,548 70 62 60 880 1,383 2,263 1,977 286 285 4,046 99 86 106 853 1,668 2,521 2,316 205 204 Source: Virgin Wings Ltd. and
Subsidiary Companies: Strategic Report, Directors’ Report and Financial Statements (December 31, 2013). approach to growing private companies.”4 The observation that few Virgin companies were generating significant profits was reinforced by concerns over the balance sheet strength of the group. The complex financing arrangements between Virgin companies made it difficult to estimate the overall financial position—it is notable that many Virgin companies operated with negative shareholder equity and liabilities exceeding current assets. Also, the accounts for UK companies did not take account of the cash drain from Virgin Galactic. Galactic had absorbed over $600 million by November 2014, $380 million of which was provided by Abu Dhabi’s state investment agency.5 The Virgin Brand The Virgin brand was the group’s greatest single asset. Compared to most other consumer brands, it was unusual in the range of products it encompassed. Could a TABLE 2 Segment financial data for Virgin Wings Ltd. Revenue (£million) 9 months to 12 months to 31/12/2013 31/03/2013 Air travel Rail Mobile telecoms Financial services Hotels Healthcare Other trading Management services TOTAL Operating profit (£million) Net operating assets (£million) 9 months to 31/12/2013 12 months to 31/03/2013 9 months to 31/12/2013 12 months to 31/03/2013 2,554 716 120 25 22 153 22 59 2,854 898 211 29 28 156 30 55 20 8 (3) (2) (2) (3) 8 44 (78) 31 1 (4) (5) (5) 10 149 (123) (33) (23) (5) (11) (11) 32 423 (247) (43) (20) (8) (8) (8) 30 159 3,671 4,261 70 99 311 159 Source: Virgin Wings Ltd. and Subsidiary Companies: Strategic Report, Directors’ Report and Financial Statements (December 31, 2013). Case20The Virgin Group in 2015.indd 660 09/11/15 3:05 PM Case 20 The Virgin Group in 2015 661 TABLE 3 Virgin Wings Ltd. subsidiary companies Subsidiary Country Activity Virgin Holdings Ltd. Classboss Ltd. Virgin Rail Group Holdings Ltd. Virgin Management SA Virgin Healthcare Holdings Ltd. VML 2 Ltd. Virgin Atlantic Ltd. Barfair Ltd. Vanson Developments Ltd. Virgin Management Ltd. Virgin Models Ltd. Voyager Group Ltd. Necker Island BVI Virgin Life Care Investments Ltd. Virgin Management USA Inc. Virgin Sky investments Ltd. Vexair Ltd. Virgin Management Asia Pacific Pty Ltd. Bluebottle UK Ltd. Bluebottle Investment (UK) Ltd. Virgin Cinemas Group Ltd. VEL Holdings Ltd. Virgin Enterprises Ltd. Virgin Hotels Group Ltd. Virgin Insight Ltd. UK UK UK Switz. UK BVI UK UK UK UK UK UK BVI UK USA UK UK Australia UK UK UK UK UK UK UK Investment holding co. Investment holding co. Train operator Management services Health service provider Investment holding co. Flight and holiday operator Investment holding co Investment holding co. Management services Investment holding co. Investment holding co. Hotel operator Health and rewards program Management services Investment holding co. Investment holding co. Management services Investment holding co. Investment holding co. Investment holding co. Investment holding co. Brand licensing Hotel operator Procurement services Ownership (%) 100 100 51 100 94 100 51 100 100 100 100 100 100 91 100 100 100 100 100 100 100 100 100 100 100 Note: For all but two of the companies listed above, Virgin Wings’ investments are held indirectly. Source: Virgin Wings Ltd. and Subsidiary Companies: Strategic Report, Directors’ Report and Financial Statements (December 31, 2013). brand that extended from rail travel to streamed music have any meaningful identity? The Virgin website offered the following explanation: Al …